Wordcloud showing themes for Higher Education apps

BLOG – User Group Meeting – 5 themes on the future of Higher Education and mobile apps 


Recently we welcomed customers from 19 institutions to our Wolverhampton offices as we held our 13th User Group meeting.

These events take place twice a year and are always a great opportunity to get together to discuss developments and future plans, as well as spend some valuable time networking with institutions using our platform, sharing experience and best practice.

We had interesting and engaging presentations from our some of our users in the morning, and then after a roadmap discussion, we broke into groups to discuss the future of universities and mobile apps, and where the sector could be in 3 years time.

5 key themes came out of those discussions (as shown in the word cloud above).  These themes were :


  • Personalization – people receiving a truly personalized experience, whether they are students, staff or parents is a key factor for many institutions.

  • Engagement – engaging with students throughout their study (and beyond) to help with student retention, satisfaction and success.

  • Analytics – particularly personal analytics, providing a much deeper understanding of who is using services, how they are accessing them and what that means for the institution.

  • Data – how the data from these analytics can inform business intelligence and provide a better user experience.

  • Student – at the heart of everything is the student. Their expectations and needs, provided to them in a way that they want and expect.

In a first for our user groups we also had representation from one of our governmentM clients, and it was fascinating to see how much cross-over there is in terms of the types of functionality and services people want between the Higher Education and Local Government sectors.

We’d like to pass on our thanks to everyone who attended, especially to those who presented, and are already looking forward to our next User Group event in March.